Shipping Policy
At Kata.co.in, we are committed to delivering your orders safely and on time across India. Please read our shipping terms carefully.
1. Shipping Locations
We currently deliver across all major cities and towns in India.
For remote or restricted areas, please contact us before placing your order.
2. Shipping Charges
We offer Free Shipping on select products and orders above ₹[X,XXX].
For orders below the minimum order value, shipping charges will be calculated at checkout based on the product’s weight, size, and delivery location.
3. Order Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
4. Estimated Delivery Time
| Location Type | Estimated Delivery |
|---|---|
| Metro Cities | 3 – 5 Business Days |
| Major Cities | 4 – 7 Business Days |
| Remote Locations/Villages | 7 – 12 Business Days |
Delivery times may vary during peak seasons, festivals, or due to courier delays.
5. Courier Partners
We ship through trusted courier services and transport partners to ensure safe and timely deliveries.
6. Order Tracking
Once your order is dispatched, you will receive an email/SMS with the tracking details. You can track your shipment through the courier partner’s website.
7. Shipping Restrictions
We do not ship to PO Box addresses.
Hazardous, heavy-weight, or custom orders may require special shipping arrangements.
For bulk or customized orders, shipping timelines may vary.
8. Delivery Issues
If your package is lost, delayed, or arrives damaged:
Please contact our support team within 48 hours of delivery.
Share your Order ID and photos of the damaged packaging/product.
9. Contact for Shipping Queries
📧 Email: info@kata.co.in
📞 Phone: +91-9322912974
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM